Refund Policy

Last updated: January 2024

1. Eligibility

Refunds are available for products that are damaged, defective, or significantly different from the listing description. Refund requests must be made within 7 days of delivery.

2. How to Request a Refund

Go to Orders in your dashboard.
Select the order and click "Request Refund".
Provide photos and a description of the issue.
The vendor has 48 hours to respond.

3. Escrow Protection

Payments made through Buyoo are held in escrow until you confirm receipt of the product. If there is a dispute, funds are held until resolution.

4. Refund Processing

Approved refunds are processed to the original payment method within 5-10 business days. Bank transfers may take longer depending on your bank.

5. Non-Refundable Items

Custom-made products (unless defective).
Perishable goods (food, agricultural produce).
Services already rendered.
Products damaged after delivery.

6. Split Payments

For split payments, refunds are distributed proportionally to each payment method used.